IT Support & Trainings

Account Synchronization process: The Account Synchronization process is now automated, triggering nightly updates based on initial entries made by HR in Escape. This ensures staff accounts are consistently created and synced across systems like Aeries, Google, and Clever without manual intervention.

• GoGuardian Teacher Override: Teacher Override (video tutorial) lets GoGuardian Teachers temporarily unblock websites and YouTube videos that are blocked by GoGuardian Admin filtering policies during class. Teachers can act on their own without contacting an administrator, and all overrides expire when the class session ends.
• GoGuardian Scenes: Scenes let teachers apply custom web-filtering rules to students during a class session. A Scene can restrict students to a specific set of websites, block particular sites, automatically open pages on student devices, and limit the number of tabs students can have open.

How to cast with Airtame: Airtame will be replacing Google Chromecast throughout the district. This guide should help you get started. Note that some features may not be available yet.

To improve the Aeries login process, staff and students Aeries account will use Google Authentication. If you have trouble with logging in or with the steps below, please submit an IT ticket so we can provide assistance. There will be no change to parent accounts.

For Teachers: https://gateway.asp.aeries.net/teacher/Login.aspx

For District: https://gateway.asp.aeries.net/admin/Login.aspx

Step 1: When you go to the Aeries Login page at the bottom you will see a "Sign In with Google" Button.

Step 2: When you select it, it will move to the top and the password field will disappear. Put in your full district email address and click "Sign In".

Step 3: The first time you login to the browser, you will be asked to select your Google account. Select your District Google account. The next time you login, you will just need to enter your full email address and click "Sign In". After signing in you will be able to select the school site and year as you normally would.

How to print to Copier/Fax: The district copier and fax services have migrated to a secure, cloud-hosted platform, which continues to utilize Secure Print functionality for added confidentiality. Staff can send faxes by emailing documents to 15301234567@xmedius.com.

• How to Share Google Docs: A step-by-step guide for Gateway Unified School District staff on sharing documents securely and efficiently.

Gateway Unified School District is utilizing Apple's Volume Purchase Program (VPP) to purchase and assign apps. Through VPP, the District receives up to a 50% discount on most app purchases of 20 quantities or more at the time of purchase. VPP does not include free apps with "In-App Purchases" that unlock the "full version".

Considerations before Purchasing

• Books, music, and movies are not available for purchase.
• Staff should not purchase apps with "In App upgrade" or "In App Purchases" for the full version.
• The IT Department cannot guarantee that an app will function correctly on the District's network. Most apps are designed for home networks that do not have any restrictions/filtering.
• We recommend that, before you request a bulk purchase, you test the free version (if available).
• If the app fails to function as intended, please submit an IT Support ticket so the IT Department can investigate its compatibility.

Please submit an IT Support ticket for purchase requests.

To expedite the process, it is important that you specify which apps you would like to purchase. Giving the app name and developer name (and any extra information) will ensure that the correct apps are purchased and published as soon as possible.

Student Chromebook Process and Procedures: The student Chromebook process has been updated to include streamlined check-in/check-out procedures and improved tracking for damaged devices. Please refer to the updated guidelines or contact your site librarian or submit IT ticket for specific changes.