Our goal is to develop a robust technology support page that will guide you in resolving some of the common issues and/or answer any questions that you may have. If you do run into an issue that you cannot resolve, after viewing the support page, please submit an IT Help Desk ticket. If you have multiple unrelated requests, please submit a separate work request to ensure that the correct technician is assigned to the specific request. Our goal is to respond to your requests in 4 days or less. You can help us achieve our goal by using our Help Desk system.

IT Help Desk:
Submit an IT Help Desk ticket to report trouble or request help for any technical issues. For time sensitive (notify in advance if possible) or emergencies, please give us a call at (530) 245-7950.

Event Setup or Support:
If you have an event that will require IT support, please submit a work request in advance, as soon as possible, to ensure that a technician is assigned and available on the day of the event.

Google Suite/Email:
Gateway Unified School District utilizes Google Suite for email and calendar, Google Drive cloud storage, and online G Suite for document creation and editing.

IT Training:
If you would like specific training on a district supported Chrome web app or iOS app, computer software, or hardware, you may submit a work request to schedule a one-on-one training with an IT technician. We can also schedule a school-site wide trainings if requested.

How To & FAQs

Student Chromebook Process and Procedures: The student Chromebook process has been updated to include streamlined check-in/check-out procedures and improved tracking for damaged devices. Please refer to the updated guidelines or contact your site librarian or submit IT ticket for specific changes.

Account Synchronization process: The Account Synchronization process is now automated, triggering nightly updates based on initial entries made by HR in Escape. This ensures staff accounts are consistently created and synced across systems like Aeries, Google, and Clever without manual intervention.

How to print to Copier/Fax: The district copier and fax services have migrated to a secure, cloud-hosted platform, which continue to uiltize Secure Print functionality for added confidentiality. Staff can send faxes by emailing documents to 15301234567@xmedius.com.