Technology
Our IT department plays a crucial role in advancing education by delivering effective technology solutions that support both students and staff.
The IT Team is dedicated to maintaining and supporting the hardware and software applications essential for managing district-wide data and information. Key responsibilities encompass network management and data center operations, including infrastructure and security; financial support for systems like Escape and e-Rate; and responsive helpdesk and technology support for school sites, including computer repairs.
Additionally, our IT Team provides essential communication support, overseeing areas such as Voice Over IP (VOIP), video conferencing, wireless technologies, and other platforms. The team manages the district's email system through the Google suite, maintains the school and District websites, and works diligently to bridge the technology gap in education through curriculum integration support. This curriculum support extends to educational software and systems such as Aeries(SIS), NWEA, CalPads, Destiny, Chromebook management and support, staff technology training, and oversight of technology use policies, among various other responsibilities aimed at fostering a technologically enriched learning environment.
Is It Down?
Check if a district-supported service is down before submitting a ticket.
Visit our Status Pages, where links to real-time updates on system availability are posted . This page provides information on current outages, scheduled maintenance, and service restoration timelines.
Do you have a technology question or support request? Log into our IT Help Desk system with your District account and submit a work order. Your user name and password are the same you use to log in to your district email. It's super easy and efficient ﹘ simply open a ticket via our help desk. You’ll find follow-up and tracking of your ticket status, through the End-User Portal, very helpful.
If you're having trouble submitting a ticket, you can email us at support@gatewayusd.org with the following information: Name, School site, room, description of the issue you're experiencing, and any helpful attachments.